Not happy with the service? Can't get going with the product? We would be surprised, as we have the most advanced hosting platform in the world, but if you are unhappy then we offer a no-fuss money-back guarantee. Please note that this excludes the cost of any domain names you have purchased, which you will still own.

Our customer charter sets out how we want to deal with our customers, covering points including communications, billing, privacy & security and making complaints.

» Read our customer charter now.

The price at which you sign up is the price you pay for the duration of your account with Only One Internet - we guarantee you will never pay any more.

No contracts to sign and no minimum terms, simply contact customer services if you wish to cancel your account. Please note that pro-rata refunds are not given for yearly hosting accounts that are cancelled midway through the year.